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Reset your HopSkip password
Reset your HopSkip password

Follow these steps to reset your password

Greg Leizerowicz avatar
Written by Greg Leizerowicz
Updated over a year ago

If you've forgotten your password, you can reset it using these steps:


Please note - in step 3 we will send a verification code via email from msonlineservicesteam@microsoftonline.com. You may need to add this email address to your contacts to allow the message to get through your spam or junk filters.


  1. Go to https://book.myhopskip.com, and click the Forgot your password? link

  2. Enter your email address and click Send verification code.

    Due to a bug in Microsoft's login system, you must use the mouse to click all buttons throughout this process. Using the tab/enter keys to advance through the steps is not supported.

  3. You will receive an email from Microsoft on behalf of hopskip (msonlineservicesteam@microsoftonline.com). You may need to add this address to your contacts to avoid the message being blocked.

  4. Enter the verification code from the email into the Verification Code box, then click Verify Code. Please type the code and do not copy/paste - this can sometimes include special characters from certain email clients.

    Due to a bug in Microsoft's login system, you must use the mouse to click all buttons throughout this process. Using the tab/enter keys to advance through the steps is not supported.

  5. Once the page reloads, click Continue.

    Due to a bug in Microsoft's login system, you must use the mouse to click all buttons throughout this process. Using the tab/enter keys to advance through the steps is not supported.

  6. Enter a new password and enter it again to confirm, then click Continue.

    Due to a bug in Microsoft's login system, you must use the mouse to click all buttons throughout this process. Using the tab/enter keys to advance through the steps is not supported.

  7. Your password is changed! You should now be logged into HopSkip.

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