Hopskip uses role-based access control for hotel teams, giving Property Admins the ultimate ability to assign roles, manage access, and control permissions to maintain the most accurate profile.
Understanding Hotel Roles
Every hotel team member is assigned one of four roles:
Property Admin — full platform access plus team management
Team management includes inviting teammates, assigning roles, and managing approval settings.
The first hotelier to log in for a property is automatically designated as Property Admin, if not specifically assigned already by August 1st, 2026.
If you need to adjust the property admin listed for your hotel after August 1st, please reach out to support via the chat bubble!
Lead Catcher — full inbound RFP access and notifications; can assign RFPs to other team members; the default role assigned to all new users
Seller — can respond to RFPs and submit proposals only
Viewer — read-only access across the platform
⚠️ Features outside a user's role are hidden in the platform UI. Non-admins see the Team Members page in a read-only, blurred state.
⚠️ At least one Property Admin must exist at all times. The last remaining Admin cannot downgrade their own role until another Admin is assigned.
Accessing Team Management
Accessing Team Management
In the left navigation, go to Hotel Profiles
Select Account Management > Team Members
Inviting New Team Members
Inviting New Team Members
On the Team Members page, click Invite Member
Enter the new member's email address and select their role
To invite multiple members at once, click + Add Additional Members
Click Send — the invitee will receive an email with instructions to access the platform
Updating a Team Member's Role
Updating a Team Member's Role
On the Team Members page, locate the team member
Click Actions next to their name and select the new role
Changes take effect immediately
Role-Based Notifications
Role-Based Notifications
Property Admins receive an email when a new user joins the team (toggleable via notification settings under "New Hotelier Joined Property")
Property Admins receive an email when a new user requests access — only when the approval toggle is ON; this notification cannot be disabled
New users receive a confirmation email when their access is approved or when they are directly invited
Requiring Approval for New Team Members
By default, any hotelier who self-associates with your property is automatically approved and added as a Lead Catcher. Property Admins can require manual approval instead:
On the Team Members page, toggle on Require approval for new team members
When enabled, new self-associations will appear in a Pending Requests section at the top of the page
Click Approve or Deny next to each request
Denied users receive an email notification that their request was not approved
Adding Yourself to An Additional Property
Navigate to your initials in the top right corner and then My Profile
Click the My Properties tab
Click + Add New and search for the property
If the property has no existing users, access is granted immediately
If the property has existing users, your request follows that property's approval toggle setting!
Still have questions? Our support team is happy to help!
Chat with us 9am–5pm EST, Monday–Friday for the fastest response.